FAQ Page

Will I get confirmation of my order?

As soon as we receive your order, we'll send out a confirmation to your email address, this just means we've received your order in our system and we've pre-authorised your payment method ready for your purchase.

I placed my order but did not receive a confirmation email. Why?

If you recently placed your order and didn't immediately receive a confirmation email from us, then there might be a few issues we can look into:

• Our emails might be going to your junk or spam folder
• There might have been a misspelling when you entered your email address during checkout
• Your email server has very strong spam filters and is identifying our emails as spam so the emails aren't going through.

To be on the safe side, we encourage our customers to provide an alternate email to contact@mygardenwow.co.uk.

Why do you need my phone number?

For some of our deliveries, our couriers require a contact number to ensure the smooth delivery of your order. We won't give it to anyone else, it’s kept private and confidential. Plus if there are any issues with your order we can contact you quickly and easily.

Is it safe to buy online through your website?

Absolutely! Mygardenwow strives to provide our customers with a safe and smooth customer experience. This site uses SSL encryption technology so that you never have to worry about credit card safety.

What is the cut-off time for placing my order?

All orders placed by 2pm GMT on a business day will usually be processed within 24 - 48 hours.

Orders placed after 2pm on Friday GMT or outside business hours will be processed the next business day.