Patio Pond, Plug & Play

Delivery Information

Order Confirmation

When we receive your order, we provide you with a confirmation to your email. In addition, when you receive your order confirmation we have pre-authorised your payment method. We check with our warehouse or suppliers to make sure that your desired item is available and can be despatched. In the event that your items are unavailable for immediate despatch, we remove the pre-authorisation from your credit card and send you an email informing you of our actions. When items are available to be dispatched, we process the charges and prepare to despatch your order.

How Will My Order Be Delivered?

All orders will be delivered using the fastest, safest, and most reliable methods. Once we process your payment, we dispatch your items within the delivery time frame stated on the product page. Then, we send you a despatch notification after your item(s) have left the warehouse. We will choose the most suitable delivery method and courier after you order. It's not possible to choose a courier or delivery method yourself.

Where Do We Deliver?

We deliver anywhere in the UK (United Kingdom).

There may be additional charges for the 'offshore domestic regions' and ‘Scottish Highlands’: the Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands and Scottish Islands. Unfortunately, we do not deliver to Northern Ireland.

If your address is outside of the UK mainland please contact us for a delivery quote, either by email contact@mygardenwow.co.uk or by phone 01305 580305 Monday to Friday 9am – 5pm.

Delivery Costs

Free shipping on all orders, except as above.

Order Processing Time

• Processing Time: Orders are usually processed within 24 - 48 hours Monday to Friday.
• Last Order Time: 2pm on Fridays (GMT).
• Orders placed after this time will be processed the next business day.
• Weekend Orders: Orders placed on weekends are processed the next business day.

Delivery Time

• Estimated Delivery Times: As stated on each product, usually 3 - 8 business days.
• Business Days: Deliveries occur Monday to Friday.

Please Note: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.

Tracking Deliveries

• Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
• Questions: Our support team is ready to assist with any questions about tracking your order.

Partial Delivery

If your item ships in multiple boxes, in some rare instances delivery of single boxes may take place on separate days.

If you have not received your full delivery as expected please contact us either by email: contact@mygardenwow.co.uk or by phone: 01305 580305 Monday to Friday 9am – 5pm.

If you are missing parts of your item such as hardware packs, please contact us. Please see our Returns & Refunds policy for anything else.